Shipping Policy

SHIPPING POLICY

Effective Date: 5/29/26 Last Updated: 5/29/26

This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order fulfillment for purchases made on ovoluxa.com ("Ovoluxa," "we," "us," "our"). By placing an order, you ("Customer," "you") agree to the terms below.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or U.S. federal holidays are processed the next business day. Once your order has shipped, you will receive a confirmation email with tracking information.

Order changes or cancellations must be requested within 12 hours of order placement by emailing support@ovoluxa.com. After this window, your order has entered fulfillment and cannot be modified.

2. Shipping Times

Estimated delivery times after processing:

  • Domestic (U.S.): 5–12 business days
  • Canada: 7–14 business days
  • United Kingdom & Europe: 10–18 business days
  • Australia & New Zealand: 10–21 business days
  • Rest of World: 14–28 business days

Shipping times are estimates, not guarantees. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, peak shopping seasons, or other factors outside our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method. Free shipping promotions, when offered, will be automatically applied at checkout when eligibility requirements are met.

4. Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after the shipping confirmation is sent. If your tracking has not updated after 5 business days, please contact us at support@ovoluxa.com.

5. International Shipping & Customs

International customers are responsible for any customs duties, import taxes, and brokerage fees imposed by their country. These fees are not included in the product price or shipping cost at checkout and are collected by the carrier upon delivery.

Ovoluxa is not responsible for delays caused by customs processing. If a package is refused or returned due to unpaid customs fees, the Customer is responsible for any associated return shipping costs and any refund will exclude original shipping charges.

6. Address Accuracy

It is the Customer's responsibility to provide a complete and accurate shipping address at checkout. Ovoluxa is not responsible for orders shipped to incorrect or incomplete addresses provided by the Customer.

If an order is returned to us due to an incorrect address, the Customer will be responsible for the cost of reshipment. If the Customer requests a refund instead, the original shipping cost will be deducted.

7. Lost or Stolen Packages

Once a package is marked "Delivered" by the carrier, Ovoluxa is not responsible for theft or misplacement. If your tracking shows delivered but you have not received the package, we recommend:

  • Checking with neighbors, household members, and front desks
  • Looking around the delivery location, including bushes, porches, and side entrances
  • Waiting 1–2 business days, as carriers occasionally mark packages early
  • Filing a claim with the carrier (USPS, UPS, FedEx) for missing packages

We strongly recommend adding Shipping Protection at checkout for full coverage against loss, theft, and damage in transit.

8. Damaged Packages

If your order arrives damaged, please contact us at support@ovoluxa.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the damaged item and packaging
  • A brief description of the damage

We will offer a replacement, store credit, or full refund — your choice.

9. Shipping Carriers

We partner with trusted carriers including USPS, UPS, FedEx, DHL, and regional international carriers. The carrier used for your order is selected based on destination, package size, and shipping method.

10. Order Modifications & Cancellations

Order changes or cancellations must be requested within 12 hours of order placement. Once an order enters fulfillment, it cannot be modified, canceled, or rerouted. To request a change or cancellation, email support@ovoluxa.com with your order number as soon as possible.

11. Backorders & Pre-Orders

If an item is on backorder or pre-order, the estimated ship date will be clearly noted on the product page and in your order confirmation. Pre-order items ship as soon as they become available. If your order contains both in-stock and pre-order items, the entire order may be held until all items are ready to ship — unless you contact us to request a split shipment.

12. Refused Shipments

If a Customer refuses delivery of a package without prior approval from Ovoluxa, the Customer will be responsible for the cost of return shipping and any associated carrier fees. Any refund issued will exclude original shipping costs and a 15% restocking fee.

13. Changes to This Policy

Ovoluxa reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

14. Contact Us

For shipping questions or concerns, contact us:

Ovoluxa Email: support@ovoluxa.com Website: ovoluxa.com